01 Free Standard Shipping

Zavrlynia offers Free Standard Shipping on qualifying orders of $59.99 or more , as determined during checkout.

Free shipping applies to Standard Shipping only.

Customers who qualify for free Standard Shipping may still select an available Express or Priority Shipping option at the applicable additional charge shown during checkout.

Taxes, optional expedited shipping charges, duties, and other fees do not necessarily count toward the free-shipping threshold.

02 Processing Time vs. Shipping Time

Processing Time

Processing begins after an order has been submitted and payment authorization has been completed.

Our typical processing period is 2–3 business days.

During this period, we may:

• Verify order information;
• Confirm payment authorization;
• Prepare products for fulfillment;
• Package the order;
• Complete applicable fulfillment checks; and
• Create shipping documentation.

Shipping / Transit Time

Transit time begins after processing is complete and the package has been transferred to the applicable carrier or logistics provider.

Therefore, a shipping option showing 1–2 business days refers to estimated carrier transit time and does not include the 2–3 business day processing period.

03 Shipping Destinations

Zavrlynia ships to destinations made available during checkout.

Available shipping options may vary depending on:

• Your delivery address;
• Product type;
• Fulfillment location;
• Carrier availability;
• Customs or import requirements; and
• Other logistical considerations.

If a particular product or destination cannot be served, the applicable shipping option may not appear during checkout or we may contact you regarding the order.

04 Shipping Carriers and Fulfillment

We may work with third-party warehouses, fulfillment providers, postal services, logistics companies, and shipping carriers.

The carrier used for a particular order may depend on:

• Delivery destination;
• Fulfillment location;
• Package characteristics;
• Service availability; and
• The selected shipping method.

In some cases, one logistics provider may transport a package for part of the journey and another local carrier may complete final delivery.

05 Order Tracking

When tracking information becomes available, we may send it to the email address or other contact information associated with your order.

You may generally track your shipment using:

• The tracking link included in your shipping confirmation; or
• The applicable carrier or logistics provider's tracking service.

Tracking information may require additional time to become active after a shipping confirmation is created.

Carrier scans can occasionally be delayed or updated in batches.

06 Estimated Delivery Times

Delivery times displayed on our website, at checkout, in shipping confirmations, or through carrier tracking systems are generally estimates unless expressly identified as guaranteed.

Actual delivery may be affected by circumstances including:

• Carrier volume;
• Weather;
• Holidays;
• Customs processing;
• Destination accessibility;
• Transportation interruptions;
• Incorrect or incomplete addresses;
• Security inspections;
• Local delivery conditions; and
• Peak shopping periods.

We make reasonable efforts to provide realistic estimates and fulfill orders within the timeframes communicated to customers.

07 Shipping Delays

Occasional delays can occur.

If we determine that we cannot ship an order within an applicable promised timeframe, we will take appropriate steps consistent with applicable law.

Depending on the circumstances, this may include:

• Notifying you about the delay;
• Providing a revised expected shipping date;
• Providing an opportunity to agree to the delay; or
• Allowing cancellation and providing an applicable refund when required.

Nothing in this Shipping Information limits consumer rights provided by applicable law.

08 Shipping Address Accuracy

Please carefully review your shipping information before completing checkout.

Customers are responsible for providing accurate and complete delivery information, including where applicable:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State or province;
• ZIP or postal code;
• Country; and
• Contact information.

If you notice an address error after placing an order, contact us as soon as possible at info@zavrlynia.com .

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after the order has entered fulfillment or been transferred to a carrier.

09 Undeliverable or Returned Packages

A package may be returned to the sender when:

• The address is incomplete or incorrect;
• Delivery is refused;
• The recipient cannot be located;
• Required delivery attempts are unsuccessful;
• The package is not collected when required; or
• The carrier determines delivery cannot be completed.

If an order is returned to the sender, please contact Customer Support.

We will review the circumstances and determine the appropriate next steps in accordance with our policies and applicable law.

Where legally permitted, additional shipping charges may apply to a requested reshipment when the failed delivery resulted from incorrect customer-supplied delivery information.

10 Multiple or Split Shipments

Some orders may be fulfilled from more than one fulfillment location.

As a result, items from one order may occasionally:

• Ship separately;
• Have different tracking numbers; or
• Arrive on different dates.

Receiving one package does not necessarily mean the entire order has been delivered.

11 International Orders

International shipping may be available to destinations offered during checkout.

Depending on the destination, international shipments may be subject to:

• Customs duties;
• Import taxes;
• Value-added or similar taxes;
• Brokerage or handling fees;
• Customs inspections; or
• Other governmental requirements.

Any charges collected directly by Zavrlynia will be displayed where applicable during checkout.

Charges not collected by us may be assessed by local authorities, carriers, or other parties according to the destination and applicable law.

Customs processing may also affect delivery estimates.

12 Tracking Shows Delivered, but I Cannot Find My Package

If tracking shows that your order has been delivered but you cannot locate it, we recommend:

1. Reviewing the delivery location shown in tracking;
2. Checking entrances, mailboxes, parcel lockers, and other secure delivery areas;
3. Asking household members or building personnel whether they accepted the shipment; and
4. Allowing a short period for certain carrier delivery scans to update where appropriate.

If the package still cannot be located, contact us at info@zavrlynia.com and provide your order number and tracking information.

13 Lost, Damaged or Incorrect Shipments

If your order appears lost in transit, arrives damaged, or contains an incorrect item, please contact Customer Support.

We may request:

• Your order number;
• Tracking information;
• Photographs of the package;
• Photographs of the shipping label;
• Photographs of damaged products; and
• A brief description of the issue.

Depending on the circumstances, our policies, and applicable law, an appropriate resolution may include a replacement, refund, or another remedy.

For additional information, please review our Return Policy .

14 Order Changes and Cancellations

If you need to request an order change or cancellation, contact us as soon as possible.

We may be able to assist before an order enters fulfillment.

However, because orders are processed for shipment after purchase, we cannot guarantee that an order can be changed or cancelled after processing has begun.

If an order has already shipped, applicable return procedures may apply instead.

Please review our Return Policy for additional information.

15 Shipping Charges and Refunds

Shipping charges are handled in accordance with our Return Policy, promotional terms, and applicable law.

Free-shipping eligibility does not have a separate cash value and cannot be exchanged for cash.

If an order must be cancelled because we cannot ship the applicable merchandise and applicable law requires a refund, we will provide the required refund rather than requiring a customer to accept store credit.

16 Shipping Customer Support

If you have a question regarding shipping, tracking, delivery, or an existing order, please contact us.

When contacting Customer Support about an order, please include your order number and the email address used at checkout whenever possible.