01 30-Day Return Window

You may contact us to request an eligible return within 30 calendar days after the applicable product is delivered.

The delivery date shown by the applicable carrier or another reliable delivery record will generally be used to determine the beginning of the return period.

A return request does not automatically mean that a product is eligible for return.

Eligibility depends on:

• Product condition;
• Product category;
• The reason for the return;
• Whether the request was submitted within the return window; and
• Any exceptions described in this Policy.

02 Return Eligibility

To qualify for a standard return because you changed your mind, ordered the wrong option, or no longer want the product, the item must generally:

• Be unused;
• Be unworn, where applicable;
• Be unopened where hygiene or product integrity is relevant;
• Have original hygiene or tamper-evident seals intact;
• Be in substantially the same condition in which it was received;
• Include original packaging and applicable components; and
• Be supported by an order number or other valid proof of purchase.

Products showing signs of use, alteration, contamination, misuse, or customer-caused damage may not qualify for a standard change-of-mind return.

This does not limit remedies that may apply to damaged, defective, incorrectly supplied, or materially misdescribed products.

03 Beauty, Cosmetic & Personal-Care Returns

For a standard change-of-mind return, products such as the following generally must remain unused and, where applicable, unopened or sealed:

• Makeup and cosmetics;
• Lip products;
• Eye products;
• Skincare products;
• Hair-care products;
• Personal-care products;
• Hygiene-related products;
• Products applied directly to the skin, lips, eyes, scalp, hair, or body; and
• Other products where opening or use creates hygiene or contamination concerns.

Opened, used, tested, partially consumed, contaminated, or unsealed beauty and personal-care products are generally not eligible for a change-of-mind return.

This restriction does not prevent you from contacting us regarding a damaged, defective, leaking, incorrectly supplied, or materially misdescribed product.

04 Non-Returnable Items

Unless otherwise required by applicable law, the following generally cannot be returned for a standard change-of-mind refund:

• Opened or used cosmetics and personal-care products where hygiene or product integrity is affected;
• Products with broken or removed hygiene seals;
• Products damaged through misuse or improper handling after delivery;
• Products missing significant components or accessories;
• Gift cards, if offered;
• Personalized or customized products, if offered;
• Items expressly identified as Final Sale before purchase;
• Hygiene-sensitive products clearly identified as non-returnable before purchase; and
• Products submitted outside the applicable return window.

05 How to Start a Return

Please do not send a return without first contacting us.

To request a return, email:

info@zavrlynia.com

Please include:

• Your full name;
• Order number;
• Email address used at checkout;
• Product you wish to return;
• Reason for the return; and
• Photographs or supporting information when relevant.

Our Customer Support team will review your request and, if eligible, provide return instructions.

Receiving return instructions does not guarantee a refund if the returned item does not meet applicable eligibility requirements when received and reviewed.

06 Return Address

Once your return has been authorized, eligible returns should be sent according to the instructions provided by Customer Support.

Please include your order number and customer contact information inside the package whenever instructed.

07 Return Shipping Costs

Change-of-Mind Returns

For an eligible return requested because you changed your mind, ordered the wrong option, no longer need the product, or are returning it for another reason unrelated to our error or a product defect, you are generally responsible for return shipping costs.

Damaged, Defective or Incorrect Products

If a return is required because:

• We sent the wrong item;
• The product arrived damaged;
• The product is defective; or
• Another verified fulfillment error occurred,

Zavrlynia will provide appropriate return instructions and will cover applicable return shipping when return shipment is required.

No restocking fee is charged for eligible consumer returns.

08 Return Shipping Recommendations

If you are responsible for sending an item back to us, we strongly recommend using a trackable shipping service.

Please retain:

• Your shipping receipt;
• Tracking number; and
• Relevant return documentation

until your return and refund are completed.

We cannot guarantee receipt of a return package sent without tracking.

09 Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, leaking, incomplete, or incorrect, contact us as soon as reasonably possible.

For faster review, we recommend contacting us within 7 days of delivery whenever possible.

Please provide:

• Order number;
• Product name;
• Description of the issue;
• Photos of the product;
• Photos of the packaging;
• Photos of the shipping label, when relevant; and
• Other information reasonably necessary to review the issue.

Depending on the circumstances and applicable law, an appropriate resolution may include a replacement, refund, reshipment, partial refund, or another appropriate remedy.

Contacting us after seven days does not automatically waive rights that cannot legally be waived.

10 Wrong Shade, Color or Product Option

Please carefully review shades, colors, sizes, quantities, and product options before submitting your order.

If you ordered the wrong shade, color, size, or option and the product remains eligible for return, the request will generally be treated as a standard change-of-mind return.

If Zavrlynia sent a different product or option than the one shown on your order, contact Customer Support so we can review the issue as an incorrect-item claim.

11 Exchanges

If you would like a different product, color, shade, size, or option, please contact us.

Depending on inventory and fulfillment availability, we may:

• Arrange an exchange where available; or
• Ask you to return the eligible product and place a new order for the desired item.

We cannot guarantee that replacement products or product options will remain in stock while a return is being processed.

12 Refund Review & Inspection

After your return is delivered to our designated return location, we will review the returned product.

We may verify:

• Product condition;
• Packaging;
• Hygiene or tamper seals;
• Included components;
• Order information; and
• Whether the return complies with this Policy.

We will notify you when the return has been received and when the refund has been approved or declined.

If additional information is reasonably necessary, we may contact you before completing our review.

13 Refund Timing

When an eligible refund is approved, we generally process the refund to the original payment method within:

5–7 business days

after the return has been received and approved.

After we issue a refund, your bank, card issuer, payment provider, or other financial institution may require additional time to post the funds to your account.

14 Original Shipping Charges

Original shipping charges, including Express or Priority Shipping charges, are generally non-refundable when a customer voluntarily returns an otherwise correctly fulfilled order.

Shipping charges may be refunded when appropriate if:

• The return resulted from our fulfillment error;
• We sent an incorrect product;
• The product arrived damaged or defective and an applicable refund includes shipping; or
• Applicable law requires the shipping charge to be refunded.

Free-shipping promotions have no separate cash value.

15 Partial Returns

If your order contains multiple products, you may request to return only eligible items from the order.

Approved refunds will generally apply only to the products being returned and other amounts required to be refunded under this Policy or applicable law.

Discounts, bundles, gifts, or promotional arrangements connected with the original transaction may be considered when calculating the applicable refund.

16 Promotional Gifts & Bundles

If a product was purchased as part of a bundle or promotion, return eligibility may depend on the applicable promotion terms.

Where a free promotional item was conditioned on purchasing or keeping qualifying merchandise, we may require the promotional item to be returned with the merchandise when reasonable and legally permitted.

Any special return conditions relating to a promotion will be communicated where applicable.

17 Order Cancellations

Orders generally require 2–3 business days to process before shipment.

If you would like to cancel an order, please contact us as soon as possible at:

info@zavrlynia.com

We will make reasonable efforts to accommodate a cancellation request before the order enters fulfillment or is transferred to the shipping process.

Submitting a cancellation request does not guarantee cancellation.

If an order has already entered fulfillment or shipped, we may be unable to stop it and you may need to follow the applicable return procedure after delivery.

If we successfully cancel an order before shipment, any applicable amount already collected will be refunded to the original payment method.

18 Order Changes

If you need to change your:

• Shipping address;
• Product option;
• Quantity; or
• Other order information,

contact us as soon as possible.

We will make reasonable efforts to assist before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or shipping.

For shipping-address issues, please also review our Shipping Information .

19 Late or Missing Refunds

If we have confirmed that a refund has been issued but it has not yet appeared in your account:

1. Review the original payment account again;
2. Check whether the transaction is still pending;
3. Contact your bank or card issuer regarding posting time; and
4. Contact the applicable payment provider where appropriate.

If the refund is still missing after a reasonable processing period, contact:

info@zavrlynia.com
+1 (539) 242-0044

Please provide your order number and any applicable refund confirmation.

20 Return Abuse, Fraud & Misuse

To protect our customers and business, we may review return activity for fraud, abuse, unauthorized resale, product substitution, or other misuse.

Where we reasonably believe a return request involves fraudulent activity or misuse, we may request additional information or decline a return to the extent permitted by applicable law.

We will not use this provision to deny rights or remedies that consumers are legally entitled to exercise.

21 Consumer Rights

This Return & Refund Policy describes Zavrlynia's standard commercial return practices.

Nothing in this Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be waived.

If applicable federal, state, local, or other consumer protection law gives you rights that are more favorable than a provision of this Policy, the applicable mandatory legal requirement will control to the extent of the conflict.

22 International Orders

Customers outside the United States may have additional mandatory consumer rights depending on their location.

These rights may include additional cancellation, withdrawal, return, refund, or product-conformity rights that cannot legally be waived by this Policy.

Where applicable law provides those rights, we will comply with the applicable requirements.

23 Return Address vs. Business Address

Our merchandise return location is different from our legal business address.

Merchandise should only be returned to the return address provided or confirmed by Customer Support.

24 Contact Us

If you have questions regarding a return, refund, exchange, cancellation, damaged product, or incorrect order, please contact us.

Email: info@zavrlynia.com

Phone: +1 (539) 242-0044

When contacting Customer Support, please include your order number and the email address used at checkout whenever possible.

25 Related Policies

For additional information regarding purchases from Zavrlynia, please review:

• Shipping Information
• Terms of Service
• Privacy Policy
• Contact Us

26 Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment practices, return procedures, customer-service processes, or applicable legal requirements.

When this Policy is updated, we will revise the Last Updated date displayed on this page.

Changes will generally apply prospectively unless applicable law requires otherwise.