Refund policy
Return & Refund Policy
Last Updated: August 19, 2026
We want shopping with Zavrlynia to feel simple and straightforward. If something is not right with your order, please review the return and refund information below.
1. Return Window
Eligible return requests may be submitted within 30 calendar days after delivery.
The 30-day period begins on the date the carrier marks your package as delivered.
Once your return request is approved, please ship the return within 7 calendar days after receiving return authorization.
2. Return Eligibility
To qualify for a return, the item should generally be:
- Unused, unworn, and unwashed
- In its original condition
- Complete with all included parts and accessories
- Returned with original packaging where reasonably applicable
Items that have been materially used, altered, damaged after delivery, or returned incomplete may not qualify for a full refund.
3. How to Start a Return
Before sending any item back, please contact Customer Support:
Email:
info@zavrlynia.com
Phone:
+1 (539) 242-0044
Please include:
- Your order number
- The item you wish to return
- The reason for the return
- Photos or videos if the item is damaged, defective, or incorrect
Do not send a return before receiving return authorization and instructions.
4. Return Address
Approved returns should be sent to:
Zavrlynia Returns
15392 Cobalt St.
Sylmar, CA 91342
United States
Please include your order number or other identifying information inside the package.
We recommend using a trackable shipping service.
5. Return Shipping Costs
For returns caused by customer preference, such as changing your mind, ordering the wrong size, or no longer wanting the item, return shipping costs are generally the customer's responsibility.
Original shipping charges are generally non-refundable for customer-preference returns.
If the return is caused by a confirmed Zavrlynia error, such as a damaged, defective, incorrect, or materially incomplete item, we may provide an appropriate resolution, which may include return-shipping assistance.
6. Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or missing components, contact us within 48 hours whenever possible.
Please provide your order number and clear photos or videos showing the issue.
Depending on the circumstances, we may offer:
- Replacement
- Full or partial refund
- Return-shipping assistance
- Another appropriate resolution
Failure to report an issue within 48 hours does not automatically waive any rights you may have under applicable law.
7. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation requests should generally be submitted within 6 hours after placing the order.
A cancellation request is not confirmed until you receive confirmation from Customer Support.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible.
8. Refund Processing
Once your approved return is delivered to our return center, please allow approximately 2–5 business days for inspection and processing.
If your refund is approved, it will be issued to your original payment method.
After the refund is issued, your bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds to your account.
9. Exchanges
We do not currently offer direct exchanges.
If you need a different product, size, or color, please return the eligible original item and place a new order.
10. No Restocking Fee
Zavrlynia does not charge a restocking fee for approved eligible returns.
Any refund adjustment may still reflect non-refundable original shipping charges, missing items from a set, materially reduced condition, or promotional conditions disclosed at the time of purchase.
11. Sets, Bundles, and Promotional Items
Sets, kits, bundles, multipacks, and similar products should generally be returned complete to qualify for a full refund.
For promotional purchases such as Buy One Get One offers, free gifts, or multi-buy discounts, the refund may be recalculated based on the items you keep and the terms of the original promotion.
12. Non-Returnable Items
Certain items may not be eligible for return, including:
- Used, worn, washed, or altered items
- Items damaged through customer misuse
- Personalized or customized products
- Gift cards
- Items missing essential parts
- Certain opened hygiene-sensitive or personal-care products where clearly disclosed before purchase
- Items clearly marked Final Sale before purchase
A discounted or clearance price alone does not automatically make an item Final Sale.
13. Late or Missing Refunds
If your approved refund has not appeared after the expected processing period:
- Check your bank or payment account again.
- Contact your card issuer or payment provider.
- Allow for any additional processing time required by your financial institution.
If you still cannot locate the refund, contact us at info@zavrlynia.com with your order number.
14. Refused or Undeliverable Packages
Packages returned because of an incorrect or incomplete address, failed delivery attempts, or unauthorized refusal may be subject to additional shipping costs where permitted.
If the issue was caused by Zavrlynia or our fulfillment process, we will review the situation and provide an appropriate resolution.
15. Contact Us
For questions about cancellations, returns, refunds, damaged items, or incorrect orders, please contact:
Zavrlynia
Email:
info@zavrlynia.com
Phone:
+1 (539) 242-0044
When contacting us, please include your order number whenever possible.