Refund policy

Return & Refund Policy

Last Updated: August 27, 2026

We want you to feel confident shopping with Zavrlynia. This Return & Refund Policy explains our standard return, refund, exchange, and cancellation practices for merchandise purchased through zavrlynia.com.

30-Day Return Window

Eligible return requests may be submitted within 30 calendar days after delivery.

For a standard change-of-mind return, the product must generally:

Be unused and in substantially the same condition as received;
Be unworn and unwashed, where applicable;
Remain unopened where hygiene or product integrity is relevant;
Have applicable hygiene or tamper-evident seals intact;
Include significant original components, accessories, and packaging where reasonably applicable; and
Be supported by a valid order number or proof of purchase.

Products showing signs of misuse, customer-caused damage, excessive wear, alteration, contamination, or missing significant components may not qualify for a standard change-of-mind return.

Hygiene-Sensitive & Personal-Care Products

Certain cosmetics, skincare, hair-care, personal-care, hygiene-sensitive, and similar products may be subject to additional return restrictions where opening, testing, use, or removal of a hygiene or tamper-evident seal affects product integrity or suitability for resale.

Opened, used, tested, partially consumed, contaminated, or unsealed hygiene-sensitive products are generally not eligible for a standard change-of-mind return where hygiene or product integrity has been affected.

This restriction does not affect applicable remedies for products that arrive damaged, defective, leaking, incorrect, incomplete, or materially different from what was ordered.

Where a product is subject to a material hygiene-related return restriction, applicable information should also be reviewed on the relevant product page, packaging, or product instructions where provided.

Warehouse Sale Products

Warehouse Sale products generally follow the same 30-day return policy unless a different return condition is clearly disclosed before purchase.

A Warehouse Sale product is not automatically Final Sale.

If a product is specifically marked Final Sale, non-returnable, or subject to another material return restriction, that condition will be disclosed where applicable before purchase.

Apparel, Home, Tools & Other Products

For apparel, accessories, Home, Auto & Tools, Toys & Gifts, and other general merchandise, products should generally be unused or only reasonably inspected and returned in substantially the condition received.

Wearable products should generally be unworn, unwashed, unaltered, and free from stains, odors, makeup, pet hair, or customer-caused damage.

Products that have been materially used, permanently installed, modified, or damaged after delivery may not qualify for a standard change-of-mind return.

Non-Returnable Items

Unless otherwise required by applicable law, the following generally cannot be returned for an ordinary change-of-mind refund:

Opened or used hygiene-sensitive products where hygiene or product integrity has been affected;
Products with relevant hygiene or tamper-evident seals removed or broken;
Products materially damaged after delivery through misuse or improper handling;
Products materially altered or customized by the customer;
Products missing significant parts or accessories;
Personalized or customized products, if offered;
Gift cards, if offered;
Products clearly identified as Final Sale or non-returnable before purchase; and
Returns requested outside the applicable return period.

A discounted, promotional, or Warehouse Sale product is not automatically non-returnable simply because it was sold at a reduced price.

How to Start a Return

Please contact Customer Support before sending merchandise back so we can review your request and provide the appropriate return instructions.

Email: info@zavrlynia.com

Please include:

Your full name;
Order number;
Email address used at checkout;
The product you wish to return;
The reason for the return; and
Photos or other supporting information when relevant.

Our Customer Support team will review your request and provide return instructions when applicable.

Return Address

Authorized merchandise returns should be sent only to the return address provided or confirmed by Customer Support.

Zavrlynia Returns
15392 Cobalt St.
Sylmar, CA 91342
United States

Do not send merchandise to our business address in China unless Customer Support specifically instructs you to do so.

Return Shipping Costs

For eligible change-of-mind returns, including returns because you ordered the wrong color, size, style, model, or product option, the customer is generally responsible for return shipping costs.

If a return is required because the product arrived damaged, defective, incorrect, incomplete, or because of another verified fulfillment error, Zavrlynia will provide appropriate instructions and cover applicable return shipping when return shipment is required.

Restocking Fee: $0

Damaged, Defective or Incorrect Items

If your product arrives damaged, defective, leaking, incomplete, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

For faster review, we recommend contacting us within 7 days of delivery whenever possible.

Please provide your order number, a description of the issue, and relevant photos when available.

Depending on the circumstances, an appropriate resolution may include a replacement, reshipment, refund, partial refund, or another appropriate remedy.

If return shipment is required for a verified damaged, defective, incorrect, incomplete, or otherwise incorrectly fulfilled product, we will provide appropriate instructions and cover applicable return shipping.

Contacting us after seven days does not automatically waive rights that cannot legally be waived.

Missing Items

If an item is confirmed as missing from your shipment, we will provide an appropriate replacement or refund.

Customers are not required to return an item that was not received.

An approved refund for a confirmed missing item will cover the eligible item purchase price.

Treatment of original shipping charges, Express or Priority Shipping charges, or other applicable shipping costs will depend on the circumstances, the affected order, and applicable refund terms.

Wrong Color, Size or Product Option

If you selected the wrong product option and the product remains eligible for return, the request will generally be treated as a standard change-of-mind return and you will generally be responsible for return shipping.

If Zavrlynia sent a different product, color, size, style, model, or other option from the one shown on your order, please contact Customer Support so we can review it as an incorrect-item claim.

Exchanges

If you would like a different product, color, size, style, model, or other option, please contact us.

Depending on inventory availability, we may arrange an exchange where available or ask you to return the eligible product and place a new order.

Because Warehouse Sale inventory and available product options may change, we cannot guarantee that a replacement product or option will remain available.

Refunds

Once an eligible return has been received, reviewed, and approved, the approved refund will include the eligible refundable purchase price of the returned product and will generally be issued to the original payment method within 5–7 business days.

Treatment of original shipping charges, Express or Priority Shipping charges, and return shipping costs is described in the applicable sections of this Policy.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it.

Original Shipping Charges

Original shipping charges, including Express or Priority Shipping charges, are generally non-refundable when a customer voluntarily returns an otherwise correctly fulfilled order.

Shipping charges may be refunded where appropriate if the return resulted from our fulfillment error, the product arrived damaged or defective, an item was confirmed missing, or applicable law requires a refund.

The treatment of shipping charges may depend on whether the issue affected the entire order or only part of the order.

Promotions, Bundles & Free Gifts

If your order was part of a bundle, free-gift offer, Warehouse Sale promotion, or another promotional arrangement, the applicable promotion terms may affect the refund calculation.

Where a promotional gift was conditioned on purchasing or keeping qualifying merchandise, we may require the promotional item to be returned where reasonable and legally permitted.

A promotion does not automatically remove return rights unless a material return restriction was clearly disclosed where applicable before purchase or applicable law permits the restriction.

Order Cancellations & Changes

Customers may request an order cancellation or change within 12 hours after the order is placed.

Please contact Customer Support as soon as possible and include your order number.

We will make reasonable efforts to honor eligible requests submitted within this period. However, a cancellation or change cannot be guaranteed if the order has already entered fulfillment, been transferred to a fulfillment provider, or shipped.

Once an order has shipped, it generally cannot be cancelled and the applicable return procedure will apply instead.

Late or Missing Refunds

If we have confirmed that your refund has been issued but you have not received it, please first check with your bank, card issuer, or payment provider because posting times may vary.

If the refund is still missing after a reasonable period, contact us at info@zavrlynia.com.

Consumer Rights

Nothing in this Policy is intended to exclude, restrict, or waive consumer rights or remedies that cannot legally be excluded or waived.

If applicable law provides rights that are more favorable than a provision of this Policy, the applicable legal requirement will control to the extent of the conflict.

Contact Information

Zavrlynia
Xiangyang Youxian Trading Company

Business Address:
Room 1201-3, No. 34, Dengcheng Xinju
Wuliu Avenue, Fancheng District
Xiangyang, Hubei
China

Returns Address:
15392 Cobalt St.
Sylmar, CA 91342
United States