Contact Us
Contact Us
Last Updated: August 27, 2026Have a question about your order, a Beauty product, a Warehouse Sale item, shipping, returns, tracking, or something you saw on our website?
The Zavrlynia Customer Support Team is here to help.
Customer Support
For faster assistance with an existing order, please include your order number and the email address used at checkout.
Order & Delivery Support
Contact us if you need help with:
- Order status or order details;
- Processing and shipping;
- Tracking information;
- Delivery delays;
- Split shipments;
- Missing packages or items;
- Damaged shipments; or
- Incorrect or incomplete orders.
If your order has already shipped, please include your tracking number when available.
Order Changes & Cancellations
Customers may request an order cancellation or change within 12 hours after the order is placed.
Please contact Customer Support as soon as possible and include your order number.
We will make reasonable efforts to honor eligible requests submitted within this period. However, a cancellation or change cannot be guaranteed if the order has already entered fulfillment, been transferred to a fulfillment provider, or shipped.
Once an order has shipped, it generally cannot be cancelled and the applicable Return & Refund Policy will apply instead.
Beauty Product Questions
Our Beauty assortment may include cosmetics, skincare, hair-care products, personal-care products, beauty tools, accessories, and related items.
You may contact us with questions about:
- Product features;
- Available colors, shades, or options;
- Directions shown on the product page or packaging;
- Ingredient information displayed by us;
- Product specifications; or
- Other general product information.
Please review applicable product labels, instructions, warnings, and ingredient information before use.
Customer Support can provide general product information but cannot provide medical diagnosis or personalized medical advice.
Warehouse Sale & General Product Questions
Our Warehouse Sale may include changing selections across Home, Fashion, Auto & Tools, Pets, Kids & Baby, Toys & Gifts, Accessories, Seasonal products, and other everyday finds.
You may contact us with questions about:
- Product features;
- Dimensions or specifications;
- Styles or colors;
- Available options or variants;
- Accessories or included components;
- Compatibility information shown on the product page;
- Availability; or
- Other general product information.
Warehouse Sale inventory may change frequently, so some products, variants, or options may become unavailable.
Returns & Refunds
Contact Customer Support if you need help with:
- Starting a return;
- Return eligibility;
- Refund status;
- Damaged or defective products;
- Incorrect products;
- Missing items;
- Exchanges; or
- Order cancellations.
For a confirmed missing item, we will provide an appropriate replacement or refund. Customers are not required to return an item that was not received.
Please review our Return & Refund Policy before returning merchandise.
Please contact Customer Support before returning merchandise so we can provide the appropriate return instructions.
What to Include When Contacting Us
Providing the following information can help us review your request more efficiently:
- Your full name;
- Order number, if applicable;
- Email address used at checkout;
- Product name or product-page link, if relevant;
- Tracking number, if applicable;
- A brief description of your question or issue; and
- Photos or screenshots when relevant.
Privacy & Security
Please do not send unnecessary sensitive information through ordinary email.
Do not send:
- Complete payment-card numbers;
- Account passwords;
- Government identification numbers; or
- Other unnecessary sensitive personal information.
For privacy-related requests, please clearly identify your request as a privacy matter when contacting us.
Privacy Requests
For requests concerning access, correction, deletion, privacy choices, or other applicable privacy rights, contact:
Suggested subject line: Privacy Request
Intellectual Property Concerns
For copyright, trademark, trade dress, counterfeit-product, or other intellectual property concerns, contact:
Please include sufficient information to identify the product, page, content, or material involved and explain the nature of your concern.
Suggested subject lines may include:
- Copyright Infringement Notice;
- Trademark / Trade Dress Complaint; or
- Intellectual Property Concern.
Business Information
Brand:
Zavrlynia
Legal Business Name:
Xiangyang Youxian Trading Company
Website:
zavrlynia.com
Business Address:
Room 1201-3, No. 34, Dengcheng Xinju
Wuliu Avenue, Fancheng District
Xiangyang, Hubei
China
Customer Support Email:
info@zavrlynia.com
Customer Service Phone:
+1 (539) 242-0044
Helpful Information
For additional information, please review our:
- Shipping Information;
- Return & Refund Policy;
- Privacy Policy;
- Terms of Service;
- Intellectual Property Rights Policy; and
- Track Your Order page.
Whether you are shopping for a Beauty essential or discovering something in our Warehouse Sale, our goal is to keep support clear, straightforward, and helpful.